We've made managing your subscription easier than ever before. By filling out an online request form, you're able to place your paper on a temporary hold, report a delivery issue and much more. If you prefer to contact customer service directly, please call us at:
866-445-6258
Monday-Friday: 7:00 a.m.- 4:00 p.m.
What can we help you with?
Report a delivery issue
If your newspaper is ever missing, late, damaged, incomplete or wet, submit a Report A Delivery Issue request or contact our customer service department.
Temporarily stop newspaper delivery
Be sure to fill out a Vacation Stop request or call our customer service department when you need to place your paper on a temporary hold.
Renew your subscription
For your convenience, we offer the following payment options:
EZ-Pay
By choosing the convenience of EZ-Pay, you authorize the newspaper to bill your subscription to your credit card each month at the rate of your last invoice. We accept Master Card, Visa, Discover and American Express. Call Customer Service at 866-445-6258.
Mail
You may renew your subscription with a check, money order or credit card by mail. Once you receive your invoice, please select the payment option you would like to renew for from the options provided, enclose your invoice remittance slip with your payment and mail to:
Shaw Media
P.O. Box 250
Crystal Lake, IL 60039-0250
Link your print subscription account for unlimited digital access
If you are a premium member, unlimited digital access to KendallCountyNOW.com is a part of your subscription. Choose activate your account. You will be asked to provide your subscription address to confirm you are eligible for this option. Activate your digital account TODAY!
Change of address
If you are moving within the area, please submit a Change of Address request or call us about transferring your subscription from your old address to your new address at least 5 business days before moving.
Gift Subscription
The local newspaper would also make a great gift for relatives or friends. Decide how long you want them to receive the newspaper from payment options provided. Thursday mail subscription package available.
Back Issues
Back issues of your local newspaper for the previous 30-day period are available at the customer service counter. The cost of the paper is $1.00 per issue. To have a back issued mailed, the cost is $1.00/issue plus postage.
To inquire about a back issue or to have one mailed, please call
866-445-6258
Circulation@KendallCountyNOW.com